Front Desk Security
at Volunteers of America

Date Posted: 11/13/2019

Job Description

Come join the Volunteers of America - we are seeking a friendly, passionate and energetic candidate to join our team in our working environment.

Chestnut Hill Apartments is looking for Front Desk Security to join the team at the community in Toledo, OH!

POSITION SUMMARY: The Front Desk Security will be responsible for answering incoming tenant calls, utilizing company policies to solve tenant issues and directing calls to the managerial team when necessary. Front desk personnel are often the first point of contact for tenant product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

ESSENTIAL FUNCTIONS:

  • Answer incoming customer phone calls and take appropriate action for each call.
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. 
  • Input data into the company computer platform to keep each customer record updated.
  • Represents the agency/program professionally to clients and visitors through personal face to face interaction, phone calls, and digital media.
  • Monitor traffic through lobby and ensure all guests check in and out, showing proper identification and following building rules.
  • Be alert at all times and log in any occurrences during shift
  • Follow all procedures in desk manual.
  • Report any hazardous conditions or emergency situations to management follow safety precautions, and log in book.
  • Responsible for desk coverage until replacement arrives.
  • Attend all required meetings.
  • Must be able to communicate effectively with residents and staff members.
  • Assist clients with problems by listening providing feedback, and making referrals to appropriate in-house staff.
  • Promotes the program grievance procedure as a preferred response to problems.
  • Strategizes with co-workers on how to most effectively respond to clients.
  • Provide backup assistance and support to staff when dealing with an emotionally charged situation.
  • Provides 24 hour continuous monitoring of facility and grounds which may include security rounds each shift.
  • Reports and documents all material or maintenance problems through work orders. Prepares and responds calmly to emergencies, drills and unusual incidents by taking immediate action when the situation has stabilized in accordance with agency/program policies and procedures. Contacts appropriate authority in the event of activity that endangers others or disrupts the peaceful enjoyment of the facility.
  • Provides CPR and First Aid as needed.
  • Keeps supervisors and co-workers apprised of facility conditions, client issues, and actions taken both verbally and in writing while abiding by confidentiality requirements. This includes providing/receiving a proper turn over at shift change.
  • Implement prescribed emergency plan procedures in the event of a fire or other catastrophic event.
  • Completes all daily required documentation accurately, factually, objectively, and in behaviorally specific terms including log entries, incident reports resident behavior or observation reports, etc. prior to leaving work for the day.
  • Attend all training required by agency, program and licensing/accreditation bodies.
  • Other duties as assigned

 

Job Requirements

QUALIFICATIONS:

  • High School Degree or GED
  • Valid driver’s license and insurability under agency insurance policy.
  • Adult CPR and standard first aide certificates.                                             
  • Experience in answering the phone and taking messages
  • Possess strong written, verbal and interpersonal communication skills, organizational skills.
  • Work well in a team context.
  • Ability to appropriately handle confidential and sensitive information.
  • Having or showing an attendance record well above average.

 EEO/AA Employer/Vet/Disabled

 

Job Snapshot

About Us

Volunteers of America

At Volunteers of America, we are more than a nonprofit organization. We are a ministry of service that includes nearly 16,000 employees and more than 55,000 volunteers with a shared vision of a world where all people live in safety with social, emotional and physical well-being, spiritual fulfillment, justice and hope.

The national office is located in Alexandria, Va., part of the greater Washington, DC area. The headquarters includes executive staff and major office departments that have national responsibilities and provide support to local offices and Volunteers of America housing and senior living and care communities: communications, fundraising; public policy, finance, chartering, housing, volunteer services, program services and other operations.

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