Housekeeping/Laundry Manager
at Volunteers of America

Date Posted: 11/4/2019

Job Description

Housekeeping Manager


  Interacts directly with residents, their families and all levels of staff.


Assumes responsibilities for overall housekeeping and laundry duties throughout the community in accordance with established guidelines as required in community's policy and procedures. Supervises housekeeping staff


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  •  Associates Degree or equivalent experience
  1. Minimum of one-year supervisory experience.
  2. Minimum of one (1) to three (3) years related work experience in commercial cleaning operations, preferably in a hospital or nursing home setting.
  3. Ability to communicate and work effectively with various levels of staff, residents, family members and the public.
  4. Numerical ability for making various computations in planning departmental objectives, keeping work records and schedules, preparing budgets, requisitioning supplies and monitoring inventory control.
  5. Adequate strength, endurance and coordination to meet the strenuous demands of such responsibilities as dusting, mopping, vacuuming, scrubbing, and loading and unloading washers and dryers; ability to fold and iron articles of clothing and linen.
  6. Ability to work flexible hours, such as during a staff shortage or an emergency situation.
  7. Ability to work in an area subject to heat and humidity.
  8. Ability to speak, read, write and understand English.
  9. Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. Supervise the delivery of housekeeping and laundry services.
  2. Administer personnel functions of Housekeeping and Laundry Departments:
  3. Interview and hire department personnel; supervises orientation; counsels and/or disciplines employees on infractions of established rules; terminates employees when needed; conducts exit interviews of department personnel.
  4. Conduct performance evaluations and recommends wage changes.
  5. Develop, implement and maintain work routines and staffing schedules.
  6. Establish weekly housekeeping schedule for housekeeping services.
  7. Meet with new residents to discuss housekeeping scheduling preferences and available services. 
  8. Initiate and direct in-service training programs for department staff.
  9. Monitor monthly department expenditures to budget.
  10. Plan and direct all phases of facility laundry processing:
  11. Inspect laundry at various stages of processing for cleanliness, implement and demonstrate changes in washing and rinsing formulas or procedures as necessary to produce clean and sanitary wash.
  12. Establish and monitors procedures for collecting, sorting, laundering, identifying and distributing residents’ personal clothing.
  13. Perform Laundry and Housekeeping responsibilities as necessary.
  14. Observe and evaluate operation of equipment and makes minor adjustments; reports machine malfunctions and breakdowns to the Maintenance Supervisor/Environmental Services Director or the appropriate service vendor.
  15. Maintain up-to-date records on housekeeping activities.
  16. Inspect and makes ready all apartments prior to occupancy by residents.
  17. Recommend purchases or repairs of department equipment to the Maintenance Supervisor/Environmental Services Director.
  18. Manage extermination service contract and maintain records.
  19. Manage biomedical waste removal services and maintain records.
  20. Manage payroll approvals for housekeeping and laundry.
  21. Attend required in-services and completes assigned on-line modules.
  22. Performs other duties or special assignments as directed by the Director of Maintenance & Environmental.

Job Requirements

Work Environment 

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions: 

  1. Works in different areas throughout the building.
  2. May be subjected to interruptions throughout the workday.
  3. Exposure to blood, body tissue of fluids.
  4. Exposure to hazardous waste materials, dust and loud or unpleasant noises.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities to meet these demands: 

  1. Ability to endure prolonged walking, sitting, standing, use of pulling, bending, and stooping movements.
  2. Ability to adapt to changes in daily work hour and schedule.
  3. Ability to lift/carry a minimum of thirty-five (35) pounds.
  4. Ability to push/pull more than thirty-five (35) pounds.
  5. Ability to perform tasks which require arm-hand steadiness.
  6. Ability to walk and stand for prolonged periods of time through duration of shift(s).
  7. Ability to squat, climb stairs, reach above shoulders, twist, bend and kneel repeatedly through duration of shift(s).
  8. Ability to hear normal sounds within background noise.
  9. Ability to keep attention on task if routinely interrupted.
  10. Ability to remember tasks/assignments for a full shift.
  11. Ability to work beyond regularly scheduled shift (overtime) when necessary.

 EOE M/F/Vets/Disabled 

Safe Work Performance Expectations 

The safety of employees, residents and visitors is of paramount importance to Volunteers of America.  Our work place safety program will be incorporated as the standard of practice for this organization.  Compliance with these safe work expectations will be required of all employees as a condition of employment.  Our organization focus will hold all employees accountable for safety performance equal with quality and production expectations. 

Employees will be expected to: 

  1. Follow correct policy and procedures for department and facility Fire/Disaster/Missing Person Plan. Know the location of fire alarms and extinguishers.
  2. Follow correct policy and procedure for hand washing.
  3. Follow guidelines for proper method of lifting.
  4. All doorways, hallways and areas are to be kept clear.
  5. Know the location and purpose of Safety Data Sheets (SDS).
  6. Follow guidelines for department environment and safety measures.
  7. Follow guidelines for safe handling, inspection, maintenance and storage of equipment. Report any malfunction of equipment.
  8. Follow guidelines for safe handling and storage of chemicals and supplies.
  9. Follow correct policy and procedure for reporting of incidents: staff, residents, etc.
  10. Follow correct procedure for hazardous waste handling and removal.

 Job Functions

Every effort has been made to identify the essential functions of this position.  However, this job description in no way states or implies that these are the only duties you may be required to perform.  The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.

Job Snapshot

About Us

Volunteers of America

At Volunteers of America, we are more than a nonprofit organization. We are a ministry of service that includes nearly 16,000 employees and more than 55,000 volunteers with a shared vision of a world where all people live in safety with social, emotional and physical well-being, spiritual fulfillment, justice and hope.

The national office is located in Alexandria, Va., part of the greater Washington, DC area. The headquarters includes executive staff and major office departments that have national responsibilities and provide support to local offices and Volunteers of America housing and senior living and care communities: communications, fundraising; public policy, finance, chartering, housing, volunteer services, program services and other operations.

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