Housekeeping Lead
at Volunteers of America

Date Posted: 5/22/2020

Job Description

Elder Homestead, Assisted Living and Memory Care Residence, is looking for someone who enjoys the elderly, supervising and housekeeping. We are located between 394 and 62, just west of 169.

Shift: 8:30 am to 4:30 pm, Full Time, Monday through Friday. However, must be flexible to work weekends if needed.

Benefits of working for Elder Homestead/Volunteers of America (VOA): 

At VOA we understand that our employees are our greatest asset, and we are happy to offer them the following benefits:

  • Flexible scheduling and consistent hours
  • Competitive pay
  • Stable organization; we've been a nonprofit for over 120 years
  • PTO for full-time staff
  • Positive work environment
  • Paid training/Continuing education
  • We welcome new graduates
  • We value seasoned/experienced staff
  • Casual positions available to accommodate students
  • A variety in your daily duties
  • Supportive managers
  • Fast paced, low stress working environment
  • Benefits:
    • Retirement
    • Flexible Spending Account
    • Loan Program
    • ID Theft
    • Insurances offered:
      • medical
      • dental
      • vision
      • legal
      • life
      • accident
      • critical illness
      • short-term disabilities
      • pet

Interacts directly with residents, their families and all levels of staff. Supervises a housekeeper. Reports to the Director of Maintenance.

Assumes responsibilities for overall housekeeping duties of the facility. Hands on housekeeper doing the work of housekeeping and supervising housekeepers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Supervises the delivery of housekeeping and laundry services.
  2. Administers personnel functions of Housekeeping and Laundry Departments:
  3. Interviews and hires department personnel; supervises orientation; counsels and/or disciplines employees on infractions of established rules; terminates employees when needed; conducts exit interviews of department personnel.
  4. Conducts performance evaluations and recommends wage changes.
  5. Develops, implements and maintains work routines and staffing schedules.
  6. Initiates and directs in-service training programs for department staff.
  7. Monitors monthly department expenditures to budget.
  8. Plans and directs all phases of facility laundry processing:
  9. Inspects laundry at various stages of processing for cleanliness, implements and demonstrates changes in washing and rinsing formulas or procedures as necessary to produce clean and sanitary wash.
  10. Establishes and monitors procedures for collecting, sorting, laundering, identifying and distributing residents’ personal clothing.
  11. Receives, inventories, marks, stores and issues facility laundry to maintain specified level of supply for all departments and residents.
  12. Arranges for distribution and storage of processed laundry to ensure adequate supply of clean laundry for all departments and residents.
  13. Performs Laundry and Housekeeping responsibilities as necessary.
  14. Observes and evaluates operation of equipment and makes minor adjustments; reports machine malfunctions and breakdowns to the Maintenance Supervisor/Environmental Services Director or the appropriate service vendor.
  15. Recommends purchases or repairs of department equipment to the Maintenance Supervisor/Environmental Services Director.
  16. Attends required in-services and completes assigned on-line modules.
  17. Performs other duties or special assignments as directed by the Maintenance Supervisor/Environmental Services Director.

Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. High school graduate or equivalent education.
  2. Minimum of one-year supervisory experience, or three (3) years related work experience.
  3. Ability to communicate and work effectively with various levels of staff, residents, family members and the public.
  4. Numerical ability for making various computations in planning departmental objectives, keeping work records and schedules, preparing budgets, requisitioning supplies and monitoring inventory control.
  5. Adequate strength, endurance and coordination to meet the strenuous demands of such responsibilities as dusting, mopping, vacuuming, scrubbing, and loading and unloading washers and dryers; ability to fold and iron articles of clothing and linen.
  6. Ability to work flexible hours, such as during a staff shortage or an emergency situation.
  7. Ability to work in an area subject to heat and humidity.
  8. Ability to speak, read, write and understand English.
  9. Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions:

  1. Works in different areas throughout the building.
  2. May be subjected to interruptions throughout the workday.
  3. Exposure to blood, body tissue of fluids.
  4. Exposure to hazardous waste materials, dust and loud or unpleasant noises.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities to meet these demands:

  1. Ability to endure prolonged walking, sitting, standing, use of pulling, bending, and stooping movements.
  2. Ability to adapt to changes in daily work hour and schedule.
  3. Ability to lift/carry a minimum of thirty-five (35) pounds.
  4. Ability to push/pull more than thirty-five (35) pounds.
  5. Ability to perform tasks which require arm-hand steadiness.
  6. Ability to walk and stand for prolonged periods of time through duration of shift(s).
  7. Ability to squat, climb stairs, reach above shoulders, twist, bend and kneel repeatedly through duration of shift(s).
  8. Ability to hear normal sounds within background noise.
  9. Ability to keep attention on task if routinely interrupted.
  10. Ability to remember tasks/assignments for a full shift.
  11. Ability to work beyond regularly scheduled shift (overtime) when necessary.

 Safe Work Performance Expectations

The safety of employees, residents and visitors is of paramount importance to Volunteers of America.  Our work place safety program will be incorporated as the standard of practice for this organization.  Compliance with these safe work expectations will be required of all employees as a condition of employment.  Our organization focus will hold all employees accountable for safety performance equal with quality and production expectations.

 Employees will be expected to:

  1. Follow correct policy and procedures for department and facility Fire/Disaster/Missing Person Plan. Know the location of fire alarms and extinguishers.
  2. Follow correct policy and procedure for hand washing.
  3. Follow guidelines for proper method of lifting.
  4. All doorways, hallways and areas are to be kept clear.
  5. Know the location and purpose of Safety Data Sheets (SDS).
  6. Follow guidelines for department environment and safety measures.
  7. Follow guidelines for safe handling, inspection, maintenance and storage of equipment. Report any malfunction of equipment.
  8. Follow guidelines for safe handling and storage of chemicals and supplies.
  9. Follow correct policy and procedure for reporting of incidents: staff, residents, etc.
  10. Follow correct procedure for food handling/storage and sanitation.

Job Functions

Every effort has been made to identify the essential functions of this position.  However, this job description in no way states or implies that these are the only duties you may be required to perform.  The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.

Job Snapshot

About Us

Volunteers of America

At Volunteers of America, we are more than a nonprofit organization. We are a ministry of service that includes nearly 16,000 employees and more than 55,000 volunteers with a shared vision of a world where all people live in safety with social, emotional and physical well-being, spiritual fulfillment, justice and hope.

The national office is located in Alexandria, Va., part of the greater Washington, DC area. The headquarters includes executive staff and major office departments that have national responsibilities and provide support to local offices and Volunteers of America housing and senior living and care communities: communications, fundraising; public policy, finance, chartering, housing, volunteer services, program services and other operations.

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