Medical Assistant - (PACE)
at Volunteers of America

Date Posted: 10/19/2019

Job Description

The primary purposes of the Medical Assistant are to perform a variety of administrative and clinical tasks to help provide care to patients, support physicians and keep office operations running smoothly. Medical administrative skills include monitoring inventories of medical supplies and re-ordering as needed; scheduling appointments; working with laboratory services; updating patient records, and recording medical histories.


Primary Job Responsibility:  Under the supervision of the Clinical Service Manager responsible for daily operations of the Senior CommUnity Care clinic.

  • Escort participants to exam rooms, interviews participants, measure vital signs, including: weight, blood pressure, pulse, temperature, and document all information in patient’s chart
  • Schedule participant Annual/Semi-Annual assessments for providers and nurses. Coordinate with families to attend appointments.
  • Maintain provider schedule and follow up appointments as directed by nursing, physican or nurse practioner.
  • Give instructions to patients as instructed by physician or nurse practioner and document communication in participant chart.
  • Keep exam rooms stocked with adequate medical supplies and re ordering medical supplies as needed.
  • Take telephone messages and provide feedback and answers to participants, caregivers, physician or pharmacy calls.
  • Maintain all logs and required checks (i.e. refrigerator temperatures, water temps, emergency medications, expired medications, oxygen, etc.)
  • Application of dressings as prescribed by physician or nurse practioner and document procedure in participant’s medical record.
  • The ability to perform phlebotomy, collect laboratory specimens (urine, blood, etc.) and order lab supplies as indicated.
  • Administer medications and injections as ordered by physician or nurse practioner.
  • Responsible for communication with participant and/or family as needed or required.
  • Responsible for coordinating delivery of medications from pharmacy to participant either through direct carrier shipping or delivery through or from PACE center.
  • Responsible for restocking and inventory control of ATM machines at the direction of contracted pharmacy.
  • All other duties as assigned by physician, nurse practioner or nursing personnel.

Job Requirements


  1. Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
  2. Must have a valid driver’s license and have means of transportation.
  3. Education: A minimum of high school education or GED is required. Completion of a state approved training program in Medical Assistant with certificate received.
  4. Experience: Minimum of one-year experience working with a frail or elderly population required.
  5. Other Skills and Abilities Required:
  • Effective communicator with staff, families and outside agencies.
  • Ability to prioritize duties.
  • Customer service oriented with knowledge of successful customer service techniques.
  • Ability to understand participant charts, doctor’s orders, participant plan of care, medication orders and to communicate with participant and staff.
  • Must be able to safely perform the essential functions of the job without harm to self or others.
  • Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.
  • Ability to maintain effective and organized systems to ensure timely patient flow.
  • Only acts within the scope of his or her authority to practice. Must meet a standardized set of competencies for the specific position description established by Senior Community Care and approved by CMS before working independently.

EOE M/F/Vets/Disabled

Job Snapshot

  • Employee Type: Full-Time
  • Location: Durham, NC
  • Job Type: Health Care
  • Experience: Not Specified
  • Date Posted: 10/19/2019

About Us

Volunteers of America

At Volunteers of America, we are more than a nonprofit organization. We are a ministry of service that includes nearly 16,000 employees and more than 55,000 volunteers with a shared vision of a world where all people live in safety with social, emotional and physical well-being, spiritual fulfillment, justice and hope.

The national office is located in Alexandria, Va., part of the greater Washington, DC area. The headquarters includes executive staff and major office departments that have national responsibilities and provide support to local offices and Volunteers of America housing and senior living and care communities: communications, fundraising; public policy, finance, chartering, housing, volunteer services, program services and other operations.

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