Quality Coordinator
at Volunteers of America

Date Posted: 5/22/2020

Job Description

Join our growing team here at Home Health of Western Co!

We are a Home Health Agency looking for a Part Time QA Nurse with QA knowledge and experience! 

PRIMARY RELATIONSHIPS: Clients, family members and other staff members.

OBJECTIVE: The Quality Coordinator facilitates compliance to agency personnel and the agency standards. Continuously monitors factors which directly and indirectly influence the care provided to the agency’s clients.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Graduate of an accredited school of professional nursing program with a current license as a Registered Nurse in the state of employment.
  • Current license as a RN in the state(s) of practice; Baccalaureate degree preferred.
  • Minimum of two (2) years of nursing experience, with a combination of long-term care dementia care or acute care. Home care experience preferred.
  • Previous supervisory/management experience in a health care setting.
  • Effective written and oral communication skills and good interpersonal skills.
  • Organizational, prioritization and time management skills.
  • Knowledge of regulatory requirements for Home Care.
  • Experience in research, analysis, and report preparation is desirable.
  • Customer service oriented.
  • Ability to understand and follow work assignments.
  • Must be a team player.
  • Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.

ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Participates in the definition of factors which influence and affect the care delivered to agency clients.
  • Designs, reviews, updates and implements the agency Total Quality Improvement plan.
  • Participates in orientation and continuing education of the Advisory Committee, and agency staff in matters related to the Quality Improvement Plan.
  • Identifies agency staff needs relative to skills and specialty areas and arranges training programs.
  • Reviews policy and procedures and other written materials at least annually; recommends changes, deletions, or additions.
  • Provides resources for staff in written materials, workshops, and written references.
  • Assists in the design and fulfillment of the agency’s in-service education plan and ensures that proper records are maintained.
  • Coordinates the agency’s quarterly clinical record review.
    • Schedules the date, time, and location of meetings and notifies committee members of date.
    • Selects sample of active and closed records in accordance with policy and Medicare requirements.
    • Conducts record review meeting and prepares written summary of findings and recommendations.
    • Assists in implementation of recommendations and plans for evaluating results.
  • Monitors utilization of services, client concerns, and risk management programs.
    • Attends client care conferences and monitors progress and documentation of activities and outcomes.
    • Responsible for the coordination of the Outcome-Based Quality Improvement (OBQI) Team.
    • Regularly reviews samples of admissions to verify:
      • Timeliness of response to referral
      • Services provided
      • Compliance with orders
      • Appropriateness of amount
      • Level of care provided
    • Regularly reviews samples of discharged charts to verify that discharge summary has been completed and outcomes of care are documented.
    • Reviews all reports of complaints, incidents, and grievances to ensure appropriate response and resolve.
    • Coordinates a program for risk management which identifies written guidelines and policies and procedures for agency staff to follow.
    • Provides supervision of employees working in high-risk situations and any situation in which client and/or employee are at risk
    • Participates in annual agency evaluation. Prepares, distributes, tabulates, and evaluates results of satisfaction surveys from clients, physicians, and referral sources. Makes home visits as needed to observe care delivery and client satisfaction.
    • Assesses the utilization of supplies and equipment.
  • Maintains confidentiality in all aspects of the job.
    • Respects confidentiality of information in client and personnel records.
    • Protects identity of staff and/or client in information presented in statistics, reports, training programs, and in correspondence and/or communication within agency or in the community.
    • Identifies confidentiality standards in all training programs.
    • Protects written documents in a manner that prevents unauthorized access to them.
  • Promotes personal safety and a safe environment for clients and agency staff.
    • Identifies safety practices for employees in office setting and in client homes.
    • Provides resources to ensure safety of clients and staff.
    • Ensures that agency emergency preparedness plan is identified and communicated to all staff
    • Ensures staff orientation to safety practices and infection control.
    • Monitors compliance with agency policy and procedures.
  • Performs job duties in accordance with agency policies, procedures, and professional and community standards.
    • Accepts responsibility in accordance with the role of the Director of Quality Improvement.
    • Assures services are provided in accordance with state and federal standards..
    • Meets monthly and as needed with the Director of Clinical Services to identify areas requiring monitoring or intervention.
    • Participates in agency-wide program to establish and implement a system for measuring client outcomes and identify practices to improve outcomes and control costs.
  • Attends required in-services and completes assigned on-line modules.
  • Performs other job duties as assigned by the Director of Clinical Services or Administrator.

Job Requirements

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions:

  • Must be adaptable to a variety of home/community settings.
  • Works in facility/office and makes frequent home visits.
  • Must have reliable transportation and be able to travel in all types of weather.
  • Exposure to blood, body tissue of fluids.
  • Exposure to hazardous waste materials, dust and loud or unpleasant noises.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to meet these demands:

  • Ability to endure prolonged walking, sitting, standing, use of pulling, bending, and stooping movements.
  • Must be able to see, hear, speak, smell, climb, touch, sit, stand, bend, stoop, walk, pull and push.
  • While performing the duties of this job, the employee is frequently required to use a computer, carry manuals, occasionally lift baggage due to travel.
  • Ability to adapt to changes in daily work hours and schedule.
  • Ability to lift/carry a minimum of fifty (50) pounds.
  • Ability to push/pull more than fifty (50) pounds.
  • Ability to perform tasks which require arm-hand steadiness.
  • Ability to walk and stand for prolonged periods of time through duration of shift(s).
  • Ability to squat, climb stairs, reach above shoulders, twist, bend and kneel repeatedly through duration of shift(s).
  • Ability to hear normal sounds within background noise.
  • Ability to speak clearly and make self understood.
  • Ability to keep attention on task if routinely interrupted.
  • Ability to understand a variety of concepts/approaches.
  • Ability to remember tasks/assignments for a full shift.

Safe Work Performance Expectations

The safety of employees, clients and visitors is of paramount importance to Volunteers of America. Our work place safety program will be incorporated as the standard of practice for this organization. Compliance with these safe work expectations will be required of all employees as a condition of employment. Our organization focus will hold all employees accountable for safety performance equal with quality and production expectations.

Employees will be expected to:

  • Follow correct policy and procedures for department and facility Fire/Disaster/Missing Person Plan. Know the location of fire alarms and extinguishers.
  • Follow correct policy and procedure for hand washing.
  • Follow guidelines for proper method of lifting.
  • All doorways, hallways and areas are to be kept clear.
  • Know the location and purpose of Safety Data Sheets (SDS).
  • Follow guidelines for department environment and safety measures.
  • Follow guidelines for safe handling, inspection, maintenance and storage of equipment. Report any malfunction of equipment.
  • Follow guidelines for safe handling and storage of chemicals and supplies.
  • Follow correct policy and procedure for reporting of incidents: staff, clients, etc.

 EOE M/F/Vets/Disabled

Job Snapshot

About Us

Volunteers of America

At Volunteers of America, we are more than a nonprofit organization. We are a ministry of service that includes nearly 16,000 employees and more than 55,000 volunteers with a shared vision of a world where all people live in safety with social, emotional and physical well-being, spiritual fulfillment, justice and hope.

The national office is located in Alexandria, Va., part of the greater Washington, DC area. The headquarters includes executive staff and major office departments that have national responsibilities and provide support to local offices and Volunteers of America housing and senior living and care communities: communications, fundraising; public policy, finance, chartering, housing, volunteer services, program services and other operations.

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