Residence Director - Assisted Living
at Volunteers of America

Date Posted: 3/20/2020

Job Description

Work where you feel at home.

The warm and caring atmosphere of The Homestead at Maplewood is created by nurses, environmental specialists, certified nursing assistants and other team members who love to help older adults feel healthy and at home.

We’re also dedicated to creating thoughtful, caring and flexible work environments for our team members. When you begin a career with us, expect the support you need to succeed in your role, respect for your individuality and beliefs, and opportunities for personal and professional development.

Our residents tell us they feel confident welcoming our team members into their homes, and how they soon feel like family. This sense of hospitality is also cultivated among our staff and leadership, and is part of our mission. We treat each other, and those in our care, as we would members of our family.

Enjoy the benefits of strong roots and steady growth.

With more than 20 living and care communities across the nation – and a new independent living project under construction in Florida – Volunteers of America is respected among industry peers for serving the needs of older adults while thriving in a shifting health care environment. Residents and their families trust us because of the reputation we’ve earned for stability and reliability.

When you join our team of exceptional professionals, we’ll trust you to do your best each day, and to show compassion and caring for our residents and your fellow team members. In return, you’ll be rewarded with a generous array of industry-leading benefits and workplace considerations.

Special Features

  • Top benefit packages
  • Growth and advancement opportunities
  • Quality training, continuing career education and leadership programs
  • Employee discount program

If you feel that you are a qualified applicant and want a rewarding position enhancing the lives of others, we invite you to consider this opportunity:

Residence Director

The Residence Director is responsible for ensuring the general well-being of residents through the delivery of high quality care and services in a manner that is consistent with the philosophy of assisted living and that complies with state and local laws and regulations. 


  • Plan, develop, organize, implement, direct and evaluate the facility’s programs and services.
  • Prepare an annual operating budget and capital replacement plan for approval by the Senior Vice President of Operations.
  • Keep abreast of the economic conditions and makes adjustments as necessary to assure the continued ability to provide quality care and services.
  • Maintain an up-to-date knowledge of current trends and new developments in the Senior Housing/ Assisted Living/Home Care fields.
  • Assume the administrative authority, responsibility and accountability of directing the programs and activities of the facility.
  • Assure that the facility is maintained in a clean and safe manner for resident comfort and convenience by ensuring that necessary equipment and supplies are maintained to perform duties and services.
  • Serves as the Facility Compliance Officer, responsible for implementation of the corporate compliance program and all compliance procedures related to operations of the facility.
  • In consultation with the Director of Health Services, conduct initial assessment of residents to assure their needs can be met.
  • Coordinate details related to move-ins and move-outs.
  • Assure the provision of high quality services needed and/or desired by the residents; meets at least monthly with residents to monitor levels of satisfaction.

Job Requirements


  • Bachelor’s degree in a Healthcare Administration or related field or combination of equivalent education and experience.
  • Must meet all state licensing requirements.
  • Minimum of two (2) years experience in a healthcare environment, at least one of which should include experience in memory care.
  • Minimum of 1 year supervisory experience.
  • Proficiency in computer programs including Microsoft Word, Excel, PowerPoint, e-mail and Internet.
  • Possess well-developed interpersonal skills. Good communicator.
  • Organized and attentive to detail.
  • Team oriented and has ability to work effectively with internal and external customers.
  • Possess good customer service and conflict resolution skills.
  • Numerical ability necessary to make various computations in planning departmental objectives, keeping work records and schedules, preparing budgets, requisitioning supplies and monitoring inventory control.
  • Ability to work with residents of varying levels of responsiveness.
  • Able and willing to work flexible hours, such as during evenings, weekends and holidays as needed.
  • Able to make a decision in an emergency situation.
  • Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.


 EOE M/F/Vets/Disabled

Job Snapshot

About Us

Volunteers of America

At Volunteers of America, we are more than a nonprofit organization. We are a ministry of service that includes nearly 16,000 employees and more than 55,000 volunteers with a shared vision of a world where all people live in safety with social, emotional and physical well-being, spiritual fulfillment, justice and hope.

The national office is located in Alexandria, Va., part of the greater Washington, DC area. The headquarters includes executive staff and major office departments that have national responsibilities and provide support to local offices and Volunteers of America housing and senior living and care communities: communications, fundraising; public policy, finance, chartering, housing, volunteer services, program services and other operations.

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