Senior Vice President of Real Estate Operations
at Volunteers of America

Date Posted: 5/13/2020

Job Description


Volunteers of America (“VOA”) has understood the power of housing as a foundation for life since its beginnings in 1896. And since those early days, Volunteers of America National Services (“VOANS”) has grown into one of the largest and most effective nonprofit housing organizations in the nation. In its 2018 ranking, Affordable Housing Finance Magazine ranked Volunteers of America #4 among nonprofit developers of affordable housing and #29 among the top 50 largest developers (for-profit and non-profit combined) of affordable housing.

The VOA network of affordable housing facilities, including both VOANS and VOA local affiliates, now includes 484 properties in 40 states and Puerto Rico and our nationwide portfolio has grown to 19,426 affordable housing units and includes large urban complexes, small rural developments, elderly housing, multifamily housing and housing for those with disabilities. We house more than 25,000 people each year.

VOANS is a national leader in providing care and housing for seniors. In the United States today, we are one of the largest nonprofit providers of affordable senior housing and we are a leading nonprofit provider of skilled nursing care and assisted living for seniors.

Providing a safe, stable place for seniors, families and those with special needs to live allows us to also offer the services we are known for in settings where our clients and residents feel safe and cared for.


The Senior Vice President of Real Estate Operations is a senior leader responsible for the stewardship of Volunteers of America National Services (VOANS) housing and other real estate assets and resident services programs, including strategic positioning, effective management and operation, capital investment strategy, asset management and development of appropriate service programs. The position works in close collaboration with members of the VOANS Senior Leadership team to plan and carry out new real estate development projects and otherwise support the implementation of the VOANS Strategic Plan. Direct reports include leaders of VOANS National Housing Corporation (property management), Asset Management, Resident Services, and Housing Quality and Training.

Primary Functions, Duties & Responsibilities

• Provide senior leadership and guidance to National Housing Corporation leadership (property management) asset management, housing quality and training and resident services departments to ensure operations are executed in accordance with all applicable legal and policy requirements.
• Develop systems to monitor the real estate performance of non-housing facilities; develop and implement strategies to ensure successful stewardship of such assets.
• Ensure development, implementation and monitoring of financial reports and key indicators on real estate performance; develop strategies to effectively and timely address performance concerns.
• Coordinate closely with EVP and COO of VOANS, SVP for Real Estate Development, VP for Housing and Healthcare Integration and VOANS Senior Leadership Team on planning and development of new real estate projects.
• Solicit feedback from the Senior Leadership Team to identify gaps in real estate and customer service performance; propose and oversee implementation of corrective action plans including mechanism to evaluate progress and ensure that lessons learned are incorporated into future strategies.
• Lead and participate in internal and external meetings including with staff, regulatory agencies, elected officials, residents, staff and other key stakeholders
• Seek and develop opportunities to enhance service enriched housing offerings in housing portfolio.
• Build strong, collaborative internal and external relationships at all levels of the organization.
• Provide leadership for service coordination to ensure it is a leading approach to impact resident health, satisfaction and other outcomes.

Job Requirements

Experience and Minimum Qualifications

• 10 to 15 years’ satisfactory, full-time related experience and/or training; or equivalent combination of education and experience in real estate operations, asset management, property management, and resident services in the affordable housing field. Proven track record Experience in commercial real estate operations of commercial and/or community or healthcare facilities is a plus.
• Demonstrated experience working in real estate that serves low income populations and extensive understanding of the requirements of the programs that finance them including, but not limited to the low income housing tax credit, project based housing vouchers, and other Federal, state and local housing programs.
• Bachelor’s degree from an accredited college or university. A graduate degree or advanced professional certification and/or graduate degree in a related field is preferred.
• Successful, demonstrated experience managing large teams that include property management, asset management, construction management, resident services and/or other related areas.
• Ability to work flexible hours. Ability to travel is required.

EOE M/F/Vets/Disabled

Job Snapshot

About Us

Volunteers of America

At Volunteers of America, we are more than a nonprofit organization. We are a ministry of service that includes nearly 16,000 employees and more than 55,000 volunteers with a shared vision of a world where all people live in safety with social, emotional and physical well-being, spiritual fulfillment, justice and hope.

The national office is located in Alexandria, Va., part of the greater Washington, DC area. The headquarters includes executive staff and major office departments that have national responsibilities and provide support to local offices and Volunteers of America housing and senior living and care communities: communications, fundraising; public policy, finance, chartering, housing, volunteer services, program services and other operations.

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