Director Service Market & Retail (m/f/d) – Renault Trucks Germany
at Volvo Group

Date Posted: 11/13/2019

Job Description

For our German Renault Trucks organization in Ismaning we are looking as soon as possible for a committed and experienced manager (m/f/d) as

Director Service Market & Retail – Renault Trucks Germany (m/f/d)


A member of the Renault Trucks Management Team. To provide the leadership required to ensure consistent and effective operational and commercial performance of the Aftersales, driving to secure operational excellence and sustainable, profitable growth. Coordinates Retail Development Strategy with RT MD and VT Retail Development team.


  • Responsibility for the development of aftersales services, providing commercial and operational support to achieve regional and Renault Trucks objectives

  • Leading and managing the aftersales team performance standards set within the budget

  • To work closely with both wholly owned and private dealers to ensure that Renault Truck standards are applied

  • To encourage, coach and develop direct reports to support continuous development in relation to personal and business objectives

  • Managing succession planning and maximising growth and development of employees

  • Ensuring regular review meetings are held with selected key account customers

  • To ensure a consistently high level of service delivery and customer care in line with Renault’s customer commitments

  • To monitor Rex performance identifying areas of improvement and agreeing initiatives to improve performance

Special assignments:
Work with Volvo Trucks Retail Development team on the following issues:

  • Manage and deliver the Renault Trucks retail strategic plan

  • Working closely with and negotiating with dealers to ensure full engagement

  • Ensure the premises and facilities are maintained to a standard commensurate with the Renault Trucks dealer operating standards

  • Identify areas of improvement in relation to retail development within Germany in line with the delivery of the customer commitments.

  • Submitting recommendations and capital requests where required


  • Degree in business administration or comparable degree with relevant experience at senior level

  • Good understanding of the Volvo Group Businesses or from equivalent industry

  • Visionary for market strategy and development and the resulting implementation in practice

  • Proven leadership capability, working through collaboration, driving engagement, instills trust and building effective teams

  • Strong cost awareness and business management thinking

  • Pro-active way of thinking and acting as well as "hands-on" mentality

  • High flexibility and willingness to travel

  • Strong communication skills in German and English

  • Cooperative networker and team player with a high level of personal initiative

Want to change with us?
We look forward to receiving your complete application, stating your earliest possible starting date and salary expectations via our applicant portal.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Ismaning
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 11/13/2019

About Us

Imagine yourself working with some of the sharpest and most creative brains in the transport and infrastructure industry, developing cutting-edge technologies and sustainable transport solutions that will change the future of society. Imagine yourself working in a company that really believes that people are its driving force, fostering a culture of energy, passion and respect for the individual.

Imagine yourself working for the Volvo Group, a global leader in sustainable transport solutions which employs about 110,000 employees, has production in 19 countries and sales in about 190 countries. A place where your voice is heard and your ideas matter.

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