Technical Product Specialist - Global (m/f/d)
at Volvo Group

Date Posted: 5/13/2019

Job Description

In the area of our Technology Global Technical Support department we are looking for a

Technical Product Specialist (m/f/d) - global

The Global Technical Support team supports Co-Pilot, Dig Assist, SW and E&E for EXC and CWL worldwide. As part of our high performing team focused on machine uptime, you will be responsible in the second line of support to deliver technical information and solution regarding quality issues.
Main Responsibilities:
  • Drive Co-Pilot application uptime and customer success by working collaboratively and cross functionally with technology functions, global and regional technical support functions and dealer product specialists
  • Responsible for support targets and quality information
  • Lead and manage activities related to Co-Pilot applications to secure high expertize in global technical support teams
  • Drive quality improvement for Co-Pilot Dig Assist application within technology
  • Contribute with development and implementation activities for projects related to Co-Pilot, Dig Assist, electrical and autonomous machines for WEXC, CWL
  • Manage Technical Support Calls related to Co-Pilot, Dig Assist, machine SW and machine E&E escalated from region support
  • Develop and maintain good collaboration between sales functions, customer solution, technology functions and technical support to secure high customer satisfaction related to Co-Pilot Dig Assist application
Required competencies, personal skills and experience:
  • University degree in engineering or equivalent
  • Knowledge of quality tools and methods for E&E
  • SW design and system engineering knowledge is a benefit
  • Good ability in communication and presentation
  • System knowledge (SEMS, VDA, Configurator, WebMia) is a benefit
  • Application knowledge of excavators is a benefit
  • Customer support mind set
  • Fluent in English (verbally and written)

Do you enjoy working in a motivating, international environment with opportunities for development and flexibility? Then please apply via our Online Tool. We look forward to receiving your application!

Job Snapshot

  • Employee Type: Full-Time
  • Location: Konz
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 5/13/2019

About Us

Imagine yourself working with some of the sharpest and most creative brains in the transport and infrastructure industry, developing cutting-edge technologies and sustainable transport solutions that will change the future of society. Imagine yourself working in a company that really believes that people are its driving force, fostering a culture of energy, passion and respect for the individual.

Imagine yourself working for the Volvo Group, a global leader in sustainable transport solutions which employs about 110,000 employees, has production in 19 countries and sales in about 190 countries. A place where your voice is heard and your ideas matter.

We believe that a work climate characterized by respect for the individual, challenging career opportunities and a healthy workplace, support personal development and make your work stimulating. We believe that diversity and inclusion increase your engagement, generate innovation and business development – and make the Volvo Group a more interesting place to work. We believe that every employee has the capability and the determination to improve our business operations, and the desire to develop professionally. And we believe that responsible business, including environmental aspects, business ethics, human rights and social issues, is our way of doing business.

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