Customer Service Center Scheduler / Receptionist
at VT Industries

Date Posted: 11/21/2019

Job Description



Customer Service Center Scheduler / Receptionist



Supa Doors, Inc. in Universal City, TX is looking for someone with great customer service skills to work at the front desk, directing visitors and phone calls to the appropriate personnel as well as  working with internal and external customers to schedule order ship dates, jobsite requirements, and back orders. 

Primary duties:

  • Communicate with jobsites via pre-call process regarding delivery times, jobsite condition, and jobsite requirements
  • Communicate with Sales, Shipping and Production regarding customer needs
  • Problem solve delivery/shipment issues as they arise
  • Route visitors and phone calls as needed
  • Coordinate standard sample shipments, including prepping for shipment
  • Provide customer notifications on backorders
  • Assist with maintenance of Customer Service Center metrics

Job Requirements

Requirements

  • One year customer service experience
  • Able to multi-task in an ever-changing environment
  • Fluent with Microsoft Word, Excel, Power Point
  • Good written and verbal communication skills required
  • Ability to handle difficult customer issues /concerns / inquires 
  • Able to take ownership for completion of tasks with minimal direction required
  • Positive attitude and the desire to work with all levels of personnel as well as external customers
  • Driven to problem-solve and take action on urgent situations

EOE  M/F/V/D 

 

Job Snapshot

About Us

Why would a company that is so successful choose to keep its corporate headquarters in Northwest Iowa? Largely because of the people who work so diligently to see that VT Industries continues to grow and succeed. When you walk through our facilities, it’s easy to see the hard work and dedication our people put forward. Today, VT has nine manufacturing facilities located across the U.S. and Canada.

VT Industries is family-owned and operated, with a commitment toward continual growth and improvement. Employees are offered competitive wages and benefits packages.

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