Auto Claim Service Rep
at Westfield

Date Posted: 5/16/2019

Job Description

You will be challenged. Rewarded. And valued for your unique experience, background and perspective. 
Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield, you will quickly learn that protecting our customer’s future is at the heart of what we do. We deliver on our promise to help restore lives and rebuild businesses when the unexpected happens. Building relationships has been a part of our culture since 1848. 
Be a part of a team that recognizes and appreciates those who take initiative, seek opportunity and strive for innovation in a changing world.
AUTO CLAIM SERVICE REPRESENTATIVE (hiring two total) Location: Phoenix, AZ and Columbus, OH   Salary Range: $41,021 - $47,174 - $53,327   Description:  Performs standard duties utilizing routine procedures on claim assignments of low complexity. Determines coverage and investigates, analyzes, negotiates and settles claims not typically requiring outside investigation while delivering quality customer service in a high volume, low complexity work environment.
   Essential Functions (not an all inclusive list): 1. Coverage/Investigation/Liability - Determines whether or not proper coverage exists for the type of claim assigned.  Investigates thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, liability, and damages, and makes decisions, where appropriate, on claim resolution.
2. Damages - Determines the value of the physical damage of property and/or automobiles through use of appropriate tools.  Obtains all necessary documentation to support claim evaluation.  Recognizes claim file exposures and escalates appropriately.  
3. Customer Service - Ensures customer service excellence.  Responsible for the customer and agent experience associated with assigned claims. 
4. Communication - Maintains effective and ongoing communications with insureds, claimants, agents, attorneys, other insurance companies, representatives, vendors, and company personnel. 
5. Negotiation/Settlement - Within decision making authority, negotiates timely and appropriate settlements with insureds, claimants, vendors, attorneys, and other insurance companies. Completes appropriate reports so that the current status of the claim is clearly documented at all times. 
6. Reserving/Reporting - In accordance with Westfield’s reserving philosophy, establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience.   
7. Travels occasionally in order to participate in special assignments, training, and/or travel between office locations.
Desired Qualifications: 1. 1 or more year’s Auto claims adjusting/industry-related experience.
2. Previous experience handling auto claims with exposure  up to $10,000.
3. Proficient use of various core systems, office and computer equipment and software packages.
4. Strong organizational and negotiation skills; ability to handle conflict.
5. Strong oral, written, and interpersonal communication skills.
6. Holds (or has ability to obtain) and maintains appropriate adjuster licensing and certification(s) in assigned territories.
7. Valid driver’s license and a driving record that conforms to company standards
8. High school diploma, GED or demonstrated commensurate experience.  

Physical Requirements:                                          The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).
• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as:  telephone, computer, web, voice, teleconferencing, e-mail etc.
• Ability to travel as required.

Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, flex-time, onsite fitness center/reimbursement and casual dress. Work-life balance, recognition, and learning and career development are all part of a rewarding career with Westfield.
To learn more about Westfield and the opportunities available, please visit us at
We are an equal opportunity employer/minority/female/disability/protected veteran.

Job Snapshot

About Us

Westfield is a customer-focused insurance and banking group of businesses.

Our winning vision embraces innovation and opportunities in a changing world. Our strength comes through relationships we have built with employees, business partners and customers. The product we offer our customer is peace of mind and our promise of protection is supported by a commitment to service excellence provided by an exceptional team of diverse people.

Our success will be based upon knowledge, trust, integrity, respect and stewardship

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