Operations Manager
at Wylander

Date Posted: 8/12/2018

Job Description

Wylander Solutions, a recruiting company that specializes in the Flooring Industry, is recruiting an Operations Manager for National Apartment Flooring, located in Chino, CA. The Operations Manager is responsible for all daily operations related to Ordering, Claims, Warehouse, Scheduling, Installation, Receiving, Inventory, Delivery, and Safety. This person will also verify installations are being performed technically to company standards and to document any variances; helping to coordinate installation crews to deliver excellent customer service while doing so. The Operations Manager will also help to lead recruiting efforts for installation crews. This person will be located out of the Chino, CA branch but will travel to other locations monthly.


  • Health Benefits
  • Paid Vacation


  • Base salary: $100,000-$120,000
  • Eligible for company bonus
  • Company cell phone, laptop and iPad


  • Assure adherence to Installation standards including installation quality and procedures
  • Maintain continuous training and quality improvement program for installers and helpers
  • Manage dispatchers, schedulers, order entry teams, warehouse and installation personnel
  • Effectively recruit, hire and train the necessary workforce to fulfill required production
  • Achieve performance standards for timeliness and accuracy of orders and billing
  • Achieve operational goals through daily oversight and management of order processing and personnel
  • Continually identifies ways to improve operational systems to achieve more efficiency and output while maintaining highest levels of quality
  • Assist when needed to coordinate and complete daily installer schedule
  • Accomplishes company goals of customer satisfaction
  • Monitors customer service requests to confirm proper handling and preventative measures
  • Conduct property visits, inspections, QC and estimating
  • Handles customer service issues that have escalated to make certain they are fixed and that the root cause has been identified and corrected as well
  • Monitor all equipment maintenance and procurement requests


  • 10+ years previous flooring experience with a strong knowledge of flooring installation
  • 5+ years within an operations management role
  • RFMS experience is a plus
  • Ability to set specific goals for performance and manage to those goals
  • Ability to provide leadership and guidance
  • Computer literacy/proficiency in a Windows Operating System and Internet and Software Systems
  • Proven ability to build and motivate and maintain high performing teams
  • Ability to problem solve and trouble shoot flooring installation issues in depth
  • Must be detail oriented
  • Must be a self-starter and able to take initiative
  • Ability to meet deadlines and understand priorities
  • Organizational and time management skills
  • Must be able to travel 5 days a month between locations
  • Must be fluent in both Spanish and English, both verbally and written

Keywords: sales, commercial, flooring

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chino, CA
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 8/12/2018

About Us

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